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Frequently Asked Questions (FAQ)
Welcome to the Bioryo Help Center. We’ve compiled a list of the most common questions to help you get back to your workout as quickly as possible.
1. GENERAL QUESTIONS
What kind of products does Bioryo sell?
We specialize in high-performance gym and fitness apparel for both men and women, including leggings, sports bras, t-shirts, shorts, and activewear accessories.
How do I place an order?
Simply browse our collections, select your size and color, and click “Add to Cart.” Once you’re ready, click the shopping bag icon and follow the checkout prompts to enter your shipping and payment information.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders easily and speed up future checkouts.
2. PAYMENT QUESTIONS
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure digital payment platforms like PayPal.
Is my payment information secure?
Absolutely. Our website uses SSL (Secure Sockets Layer) encryption to protect your data. We do not store your credit card information on our servers; all transactions are processed through PCI-compliant third-party gateways.
When will I be charged for my order?
Your payment method will be charged immediately upon completion of the checkout process.
3. SHIPPING QUESTIONS
How much does shipping cost?
We charge a flat standard shipping fee of $6.99 for all orders.
How long will it take to receive my gear?
Processing Time: 1–2 business days (Monday – Friday).
Transit Time: 2–5 business days (Monday – Friday).
Total estimated delivery is usually 3–7 business days.
How can I track my order?
As soon as your order ships, we will email you a tracking number and a link to the carrier’s website (USPS, UPS, or FedEx) so you can monitor its progress.
4. ORDER MANAGEMENT
Can I change my shipping address?
If you notice an error in your address, please email support@bioryo.com within 2 hours of placing your order. Once an order is processed or shipped, we cannot change the destination.
Can I cancel my order?
Cancellations are only possible within 2 hours of order placement. After this window, the order enters our automated fulfillment system and cannot be stopped.
I received the wrong item. What should I do?
We apologize! Please contact us within 48 hours of delivery with your order number and a photo of the incorrect item. We will ship the correct item to you at no extra cost.
5. RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached.
Are there any return fees?
We do not charge restocking fees ($0.00). However, customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
When will I receive my refund?
Once we receive and inspect your return, we will process your refund within 5 business days to your original payment method.
6. PRODUCT INFORMATION
What materials are your gym clothes made of?
Most of our performance gear is made from high-quality polyester, spandex, or nylon blends designed for moisture-wicking, breathability, and maximum stretch during intense workouts.
How do I find the right size?
We provide a detailed Size Guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit or sizing down for a more compressed, athletic feel.
7. CUSTOMER SUPPORT
We are here to help! You can reach us via:
Email: support@bioryo.com
Address: 6910 Anderson Cir, Anchorage, AK 99506, United States
What are your business hours?
Our support team is available Monday – Sunday, 8:00 AM – 7:00 PM (EST). We strive to respond to all inquiries within 24 hours.
Still have questions? Don’t hesitate to reach out to our team at support@bioryo.com.